Hudson-Mohawk ASTD Annual Workplace Learning and Performance Conference
Albany, NY
"How To Incorporate Impact & Fun"
Hudson-Mohawk ASTD
Albany, NY
“The Art of Audience Engagement”
New York State Health Facilities Association (NYSHFA) 10th Social Service & Activities Conference - Saratoga Springs, NY
"Customer Service for Healthcare Professionals”
NYS Association of Counties – “47th Annual County Finance School”- Syracuse, NY
“Dynamic Workplace Communication Skills”
CNY Sales & Marketing Executives - Syracuse, NY
"Presenting With Pizazz"
Hudson-Mohawk ASTD Annual Workplace Learning and Performance Conference - Albany, NY
"Training Techniques to Knock Em Out of the Park"
The Humor Project 55th International Conference - Silver Bay, NY
"What Makes Us Tick (and Tickle): How to Read People & Their Style"
"Presenting With Pizzazz"
Mid-Hudson Valley SHRM Chapter - Walden, NY
"Reaching the Winner's Circle"
Annual 2011 New York State SHRM Conference - Saratoga Springs, NY
"Presenting With Pizazz"
Connections - Moving Women to Power: Vision, Change, Growth Conference - Oswego, NY
"12 Powerful Customer Service Questions"
New York State Telecommunications Association - Seneca Falls, NY
"Customer Service Customers Expect"
"The Dynamic Trainer: Charge Em Up & Watch Em Fly"
Hudson Mohawk ASTD - Albany, NY
"Exceptional Presentation & Training Skills"
2008 New York State SHRM Conference - Saratoga Springs, NY
"Reaching the Winners' Circle: Understanding Ourselves & Others"
"10 Magical Steps To A Stellar Customer-Focused Organization"
www.nysshrm.org
SUNY Professional Development Center - Grand Opening Keynote Speaker
Syracuse, NY
Hudson Mohawk ASTD Annual Trainers' Conference
Albany, NY
"Communicate With the Style of A Dynamic Trainer"
EWomen Network
Syracuse, NY
"Customer Service Customers Expect"
www.ewomennetwork.com
New York State Training Council 25th Annual Institute
Schenectady, NY
"Trainer As Coach: Creating Peak Performers"
GeneseeValley SHRM
Rochester, NY
"Understanding Others: What Makes Them Tick?
Women TIES
Syracuse, NY
"Dynamic Presentation Skills for Women Entrepreneurs"
Hudson Mohawk ASTD Annual Trainers' Conference
Albany, NY
"Trainer As Coach: Creating Peak Performers"
National Management Association
Oswego County Chapter
Oswego, NY
"Customer Service Customers Expect"
Life Office Management Association Society of Upstate NY
Jamesville, NY
"Customer Service: An Organizational View"
CNY Sales & Marketing Executives
Syracuse, NY
"Customer Service: An Organizational View"
New York State Training Council's Annual Institute
Albany, NY
"Maximizing Your Training Dollar$: Preparing the Learner"
American Society for Training & Development -Genesee Valley
Rochester, NY
"Maximizing Your Training Dollar$"
American Society for Training & Development
Hudson Mohawk ASTD
Annual Trainers Conference - Albany, NY
"Maximizing Your Training Dollar$"
Junior Achievement of Central New York
Young Women's Futures Symposium
"Unleashing the Magic"
http://www.ja.org/
New York State Training Council's 23rd Annual Institute
Schenectady, New York
"Tricks of the Trade: Getting Them Involved & Loving Every Minute of It!"
CNY ASTD Regional Conference
"Gaining Power-Packed Participation"
Syracuse, NY
Division of State Services Staff Conference
"Coaching: Creating Peak Performers"
Saratoga Springs, NY
New York State Auctioneers Association Conference
"Customer Service Customers Expect"
Syracuse, NY
Greater Syracuse Chamber of Commerce
"Creating Great Customer Service"
Syracuse, NY
2004 ASTD Hudson Mohawk Trainers' Institute
"Tricks of the Trade: Getting Them Involved & Loving Every Minute Of It!"
Albany, NY
Sales & Marketing Executives
"Understanding Ourselves & Others"
Syracuse, NY
National Association of Purchasing Management
"Customer Service Customers Expect"
"Leading & Building A Customer Focused Organization"
Syracuse, NY
Rochester Professional Consultant Network 2nd Annual Conference
"12 Stellar Customer Service Steps for Entrepreneurs & Fortune 500 Co's"
Rochester, NY
Capital Region Human Resource Association
"Tricks of the Trade: Getting Participants Involved & Loving Every Minute of It!
Albany, NY
Greater Syracuse Chamber of Commerce
"7 Habits of Highly Successful People"
Syracuse, NY
Food Marketing Institute National Conference
"Maximizing Your Training Dollar$"
New Orleans, LA
NYS Association for Superintendents of School
Buildings & Grounds, Inc.
2004 School Facilities Management Institute Conference
"Persuasive Communication"
Rochester, NY
