FREE ARTICLES 

• 10 Phrases Your Customers Should NEVER Hear!

• "The Bear Necessities of Business" 
   
• Customer-Focused Sales: "Fries With Your Order?"
   
• 11 Tips for E-X-C-E-P-T-I-O-N-A-L Presentations
   
• 15 Ways To Win Customers For Life
   
• Do You Have the Disney Magic?
   
• 4 Ways To Develop S.T.A.R. Performers
   
• 5 Tips To Train Like A Pro!
   
• Try Being Your Own Customer
   
• 8 Ways To Be A Great Communicator
   
• 10 Ways To "Wow" Customers
   
• Two Customer Service Myths
   
• The Leadership Secrets of Santa Claus
   
• 10 Tips To Presenting With Pizazz
   
• Fun Ways To Keep 'Em Pumped All Summer
  
   
• 7 Tips for Leaders To Succeed
   
• Maximizing Your Training Dollar$!**
  
   
• Are You Leading the T.E.A.M.?
  
   
• 12 Powerful Customer Service Questions: An Organizational View
  
   
• Managing Disney Style
   
• TIPS For Managers To Support Training
   
• Goal-Setting: Making It Happen!
   
• "Customer Loyalty" Worksheet